Workshop 1

The Integration of Case-Based Reasoning in Business Processes

Case-Based Reasoning (CBR) has long been considered as an AI technology with comparably low maintenance effort. However, with the advent of CBR systems in industrial environments, issues that have to do with the processes involved in putting a knowledge repository into operation in an organization arise. Current CBR process models do not take the managerial, organizational and technical processes that have to be implemented during system development and utilization into account. Since a CBR system can only be useful if it is integrated into an organizational structure and used by more than one user, processes for knowledge acquisition, -utilization and -maintenance have to be put in place. These aspects are currently neither covered in academic CBR models nor supported adequately in commercially available CBR systems.

This workshop will bring together CBR users, researchers and tool-vendors to discuss the problems they have, to evaluate possible solutions, to exchange experiences, and to come to a better understanding of unsolved problems regarding the integration and utilization of a CBR system in a corporate environment. Even though there are many facets to this problem, during this workshop we want to concentrate on issues related to

• the processes involved in initial and continuous knowledge acquisition,
• the processes involved in case-base and model maintenance, and
• the organizational impact of CBR systems and the impact of the organization on a CBR system.

Submission and Workshop Structure

The goal is to have a workshop rather than a mini-conference. Position Papers of up to five pages on one of the three topics given above can be submitted. Reviewed and accepted papers will be published in the workshop proceedings to be printed as a technical report of the Center for Learning Systems and Applications (LSA) of the University of Kaiserslautern.

Two papers from each category will be selected to be presented in 10 minutes (each) during the four hour workshop. Each subtopic will have a dedicated slot of 60 minutes. The last forty minutes of each slot is dedicated to discussion about the respective topic. In addition, each paper (also the ones that have been presented) will participate in a workshop poster session. The last hour of the workshop will contain the poster session and a discussion about the lessons learned and future steps to be taken. Attendance is limited to 25 participants. All attendants have to be registered to the ICCBR99 conference. A small additional fee for the attendance of the workshop may arise.

All Submissions should be made by e-mail to conference closed in UNIX-printable Postscript format in Springer LNCS Style.

Important Dates

Workshop Organizers

Mehmet Göker (Co-Chair)
DaimlerChrysler Research and Technology 3, FT3/KL, P.O. Box 2360, D-89013 Ulm, Germany

Thomas Roth-Berghofer (Co-Chair)
tecInno GmbH, Sauerwiesen 2, D-67661 Kaiserslautern, Germany

Committee Members

Mehmet Göker, DaimlerChrysler AG (Co-Chair)
Thomas Roth-Berghofer, tecInno (Co-Chair)
Brigitte Bartsch-Spörl, BSR-Consulting
Mirjam Minor, Humboldt University Berlin
Michel Manago, Acknosoft