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The conference was held close to Munich at the Culture & Education Center of Upper-Bavaria which is located in the monastery Seeon. |
The Industry Day was intended for people who design, develop, or manage business applications in areas such as Electronic Commerce, Help-Desks, or Knowledge Management. Industry Day provided a comprehensive and compact one-day tour through successful applications of intelligent solutions in the following areas:
 | Product selection on the Internet |
| Electronic product catalogues |
| Customization of products in electronic shops |
| Web-based brokerage of products and services |
| line self-service customer support |
| Help-Desk and hotline assistance |
| Technical diagnosis and maintenance |
| Technical documentation and Frequently Asked Questions |
| Knowledge Management and decision support |
The attendants learned about innovative, international trends and solutions.
Case-Based Reasoning (CBR) is a mature software technology that has been successful applied to a wide range of intelligent solutions.
It is based on a simple but powerful idea: "Similar problems have similar solutions."
CBR reuses experiences stored in past cases to solve new problems through intelligent retrieval of solutions, products, and corporate knowledge.
With CBR, you can use your company's existing data and knowledge as a valuable resource for intelligent business solutions. Case- Based Reasoning also integrates naturally with the World-Wide-Web for global solutions.
Today, enterprises like AT&T Unisource, British Airways, Chrysler, Daimler-Benz, Compaq, Dell, Fuji Film, Gateway 2000, Hewlett-Packard, Intel, Kenwood, Nokia, Siemens, VISA International and many more already use CBR technology successfully.
Find out how you can improve your business with CBR.
This one-day event took place on July 27, 1999 from 10 am to 5 pm at the Monastery Seeon, located close to Munich, Germany. It included:
| A comprehensive overview of the most important application areas of CBR in industry |
| Lessons learned from recent CBR application projects for Electronic Commerce, Help-Desks, and Knowledge Management |
| A market survey and an exhibition covering all state-of-the-art CBR software solutions |
| Presentations of successful industrial CBR applications by practitioners |
| Meetings and discussions with the leading professionals and experienced customers |
| Insights about how CBR can improve your business |